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Long Let Apartments – Frequently Asked Questions

How do I arrange a viewing appointment?

Appointments to view any studio should be emailed to or you can call our office on +44 20 7229 1011. When requesting an appointment, clients should be as detailed as possible in their requirements. We will need to know:

– your weekly budget,
– your intended move in date
– how many people you require accommodation
– the length of your stay
– which areas you are looking at

What references are required?

Tenants will be required to provide the following references:

– current employer or current university / college acceptance letter
– previous landlord reference
– copy of their passport

Do you offer 3 - 6 month tenancies?

Concept Studio Apartments can offer medium lets (3 – 6 months) at certain times of the year and at selected properties in the portfolio. Medium lets are subject to availability and prices will be quoted upon enquiry.

Do I need to pay a security deposit?

Tenants will be required to pay a security deposit which is held for the full duration of the tenancy. The security deposit required is equivalent to 6 weeks rent.
All security deposits will be registered with the Deposit Protection Service, for further information on the DPS please visit

Are there any administration fees?

Yes, there is an £100+VAT administration fee which also covers the writing of the inventory report. This is only paid at the beginning of the contract and there are no fees on renewal.

What is the check out procedure?

Once a check out date has been agreed with the managing agent, tenants will be emailed a check out instructions.

On the check out day tenants are required to meet Concept Studio Apartments no later than 18h00 to hand over the apartment keys and do the final studio check out inspection.
The apartment needs to be ready for the check out inspection and the tenant needs to be ready to leave the apartment and hand back the keys.
Tenants wishing to check out on a Sunday or Bank holiday will be charged a £50+VAT check out appointment fee and only if this can be scheduled.
On Saturdays check out is available between 11h00 and 14h00.

If the tenant fails to keep the check out appointment or the appointment needs to be rescheduled because the tenant is not ready to leave or the apartment is not ready for the check out appointment a fee of £50+VAT will be charged against the security deposit.

How do the apartment keys work?

Tenants will be issued with two sets of keys to their apartment. The keys used in our buildings are on a unique security key system and any additional keys can only be cut by an authorised representative.
Lost or stolen keys can be replaced at a cost of £30+VAT per key.
If you lock yourself out or require assistance to gain access to your studio there is a £50+VAT call out charge. Out of hours assistance (18:00 – 08:00), is subject to a member of staff being available.
If keys are not returned upon vacating the studio, the Concept Studio Apartments will replace the locks at a cost of £150+VAT, this will be charged from the tenant’s deposit.

What fire safety precautions are there?

Each studio is fitted with a smoke detector, a heat detector, and an alarm sounder which are connected directly to an electronic fire alarm panel located at the building’s entrance. The fire alarm is maintained by a certified Fire Maintenance Company in accordance with current Health and Safety Regulations.
Fire Doors – All doors within the building are fire proof and self-closing, and should be kept shut at all times in accordance with current Health and Safety Regulations.

What if I need maintenance work carried out?

It is the tenant’s responsibility to maintain the general upkeep of their studio. However any serious maintenance issues should be reported to the Concept Studio Apartments who will make arrangements for the necessary repairs.
Maintenance requests should be emailed to, Concept Studio Apartments will endeavour to respond to all maintenance requests within 48 hours. Upon check-in tenants are given an emergency mobile contact number for out of hour maintenance emergencies.

Do I need insurance for my personal belongings?

All our buildings are covered by an Insurance Policy which insures against damage to the building resulting from natural disasters and terrorism.The insurance policies do not cover personal possessions and it is recommended that tenants take out their own contents insurance or have travel insurance in place.

What other charges are there?

All international bank transfers will incur a £15 admin fee to cover our surcharges.
All credit card payments will incur a 3% handling fee.

How do I reserve an Apartment (Holding Deposits)?

Once an apartment has been viewed and you wish to reserve the apartment for, you will be required to pay a Holding Deposit equal to two weeks rent. The Holding Deposit will be used as a credit payment towards the 1st month’s rent. Holding Deposits are non-refundable in event of cancellation from the applicant.

What is the Length of Tenancy?

The initial tenancy length is varies from a fixed 6-12 month period. Tenants are required to sign an Assured Shorthold Tenancy Agreement. After the term tenants may request a Renewal Tenancy Agreement. Before issuing a Renewal Tenancy Agreement the Concept Studio Apartments will need to conduct a apartment renewal inspection to confirm that the apartment is being kept in a clean and well maintained condition.(please see renewal tenancy agreements below).

How is rent paid?

Rents are calculated per calendar month (weekly rent multiplied by 52 weeks divided by 12 months).
All rent is paid monthly in advance on the 1st of each calendar month via bank standing order
When a tenancy does not begin on the 1st of a calendar month, the initial rent in advance will be calculated pro rata from the commencement date of the tenancy until the end of the initial month. If a Tenancy begins after the 14th day of the calendar month the rent in advance will be equal to the remaining days of the 1st month of the tenancy plus the 2nd months rent.

Will I be charged a check out cleaning fee?

It is the tenant’s responsibility to ensure the studio is left in a satisfactory condition upon check out. Concept Studio Apartments will arrange for a professional end of tenancy clean, the cost of which is to be deducted from the tenant’s deposit. To avoid additional charges being deducted from the deposit, the tenant will need to:

– clean the shower tray, shower door and toilet bowl on a regular basis with limescale cleaning products to avoid a build up of lime scale
– defrost the fridge/freezer a few days prior departure (do not just switch off on your last day),
– remove any rubbish and items that were not in the apartment,
– not leave any items of furniture, crockery, linen etc that are not part of the inventory,
– wash and tumble dry the mattress protector,
– give the apartment a hover and general clean

Can I extend my stay?

6 weeks prior to a tenancy ending the tenant will be sent an email enquiring whether they wish to request a renewal tenancy agreement or whether they will be vacating on the final day of the initial tenancy agreement.

If a tenant would like to confirm their vacation date or request a renewal tenancy agreement before the final 6 weeks of their tenancy they should email their request to

If a tenant confirms that they would like to renew their tenancy Concept Studio Apartments will arrange a renewal apartment inspection to confirm that the apartment is being kept in a clean and well maintained condition.

Once a Renewal Tenancy Agreement has been agreed between the tenant and landlord a renewal contract will be issued. Tenants requiring flexibility can request a Renewal Tenancy Agreement with a 1 months written break clause notice (the landlord company is under no obligation to offer this option). To terminate the Renewal Break Clause Tenancy Agreement before the 6 month end date, tenants will be required to provide at least 1 month’s written notice to the managing agent..

Is there a inventory check in report?

Concept Studio Apartments will prepare and issue each new tenant an Apartment Condition Check-in Inventory Report. The tenant will have 7 working days to go through the report and make any changes or additions. This report will be used as the condition report at the end of the tenancy when the check out inspection takes place.

Are there any laundry facilities?

Nearly all buildings have communal coin-operated laundry machines, charged at the following rates:
Washing costs £3.00 – 4.00 per cycle.
Tumble drying costs £1.00 per 45 minute cycle.

Is smoking allowed?

All our apartments are strictly non smoking. If upon vacating it is evident that tenants have been smoking, management will arrange to have the studio repainted. The cost of repainting will be invoiced against the tenant’s security deposit.

What should I do if my light bulb burns out?

It is your responsibility to change your light bulbs when they need replacing.

Can I watch SKY TV in my apartment?

All of Concept Studio Apartments buildings have a communal SKY TV satellite dish. You will need to have a contract and decoder from SKY TV to receive reception on your TV.

Privacy policy

Website privacy policy
This privacy policy sets out how Concept Apartments uses and protects any information that you give Concept Apartments when you use this website. Concept Apartments is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Concept Apartments may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2017.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other       information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Basement Office, 1 Princes Square, London, W2 4NP.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.