Privacy Policy

This privacy policy sets out how Concept Studio Apartments – Trading name of Kipling Co Ltd uses and protects any information that you give Concept Studio Apartments – when you use this website and for bookings/reservations/enquiries made directly via the website or by 3rd party Booking Agencies or Online Travel Agents (OTAs).

Concept Studio Apartments is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or any of the above mentioned booking means, then you can be assured that it will only be used in accordance with this privacy statement.

Please be aware that Concept Studio Apartments data collection and privacy policy may differ to those of external Booking Agencies or Online Travel Agents (OTAs) and we advise you to contact the company through whom you make an external booking/reservation if you require any information of how your data is held, processed or passed on by said companies.

Concept Studio Apartments may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

We may collect the following information from our online query form:

  • name and surname.
  • contact information given including email address
  • Information the emailer chooses to share in the online form.

We may collect the following information when a reservation or booking is made by any of the above-mentioned means:

  • name and surname.
  • contact information including email address
  • demographic information such as postcode and country of origin.
  • Payment details (held securely with Sage Pay for a length deemed appropriate by Sage Pay, after which all card information is removed and no longer held in any form by Sage Pay or Concept Studio Apartments.
  • ID to verify the booker’s authenticity. ID is held for the duration of your booking and destroyed the month of your departure.

What we do with the information we gather

We require this information to understand your needs and provide you with the most accurate service, and in particular for the following reasons:

  • Internal record keeping.
  • To process bookings through an internal booking program.
  • To email or contact you regarding your booking, arrival, access by trusted staff to the building/apartment during your stay for maintenance purposes or changes to information.
  • We may use information given in the form of feedback to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the new EU General Data Protection Regulation Act 2018 (GDPR). If you would like a copy of the information held on you please write to info@conceptlondon.co.uk or Concept Studio Apartments, Basement Office, 1 Princes Square, London W2 4NP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.