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Serviced Apartments – Frequently Asked Questions

How do I check availability?

There are three ways to check availability.
Firstly, you can use the booking button. Secondly you can submit an online enquiry. Thirdly, you can contact our reservation team on +44 207 229 1011.

What if the apartment I requested is not available?

If the requested apartment type or apartment location is not available for the dates you have requested, we will do our utmost to offer a similar alternative nearby.

How and where can I collect my keys?

All our apartments are self check in. 2 days prior to your arrival you will be emailed self check in instructions with details on how to enter the building and access your apartment. It’s important that you will have access to this email when you arrive at your apartment building. The email will also contain a 24 hour emergency contact number should you require any assistance.

How do I connect to Wifi Internet?

You will find instructions on how to connect to our complimentary Wifi connection on the “Guest Information Sheet” found in your  apartment.

Do you accept pets in your apartments?

No pets are allowed.

When is Check-in and Check -out?

Check-in time is any time after 15:00 and check-out time is 11:00.

Before check-in or after check-out is there somewhere where luggage can be left?

All our buildings are self-service and unmanned, and therefore we do not have luggage storage facilities.

However, you can find luggage storage options at all major London stations through our guest app.

Can I smoke in the apartment?

All our apartments are strictly non smoking. Smoking is permitted at a designated smoking area outside your apartment building..

Do I need to pay a deposit?

No. The credit / debit card details provided is used as a security deposit against incidental expenses that may occur during your stay. Guests are responsible for any costs that arise as a result of damage, breakages or unreasonable wear and tear, including the necessary cleaning of upholstery or repainting of walls or replacement key costs.

Can I extend my stay?

Extending your stay is possible subject to availability, if you need to extend your stay please contact reservations on +44 207 229 1011 or If the apartment is unavailable, Concept Studio Apartments will make every effort to offer an alternative. When booking, if you are aware you might want to extend your stay, please let Concept Studio Apartments know to avoid disappointment.

What is the Cancellation Policy?

In the event of cancellation, notice of cancellation is required at least 14 days prior to arrival in order to avoid a cancellation charge.
Cancellations made less than 14 days prior to arrival no refund will be issued.
Cancellations made 14 days or more prior to arrival, all monies received will be refunded less a 15% cancellation fee. Refunds, where applicable, may take up to 21 days.

Are there laundry facilities?

Yes, there is a communal washing machine and tumble dryer located in each building. A wash cycle cost £4 and you get 30 minutes drying time for £1.

Privacy Policy

Website privacy policy
This privacy policy sets out how Concept Apartments uses and protects any information that you give Concept Apartments when you use this website. Concept Apartments is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Concept Apartments may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2017.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other       information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Basement Office, 1 Princes Square, London, W2 4NP.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

How do I reserve an apartment and when is booking confirmed?

Once we have received your enquiry Concept Studio Apartments will respond via email with our availability. If you decide to reserve the apartment we offer, you will receive a booking invoice covering the accommodation charges for your entire stay and a credit card authorisation form, which should be filed in and returned.
Once the payment has been processed you will get a ‘Confirmation of Reservation Email’. Your reservation will only be confirmed once payment has been taken from your credit / debit card.

Are there any additional charges when making a payment?

There is a 3% credit card handling fee for all credit cards and foreign debit cards. If you are paying with a UK debit card no card handling fee will be charged.

How often is maid service provided and linen exchanged?

If you are staying for more than 7 nights, servicing is provided on a weekly basis with a full change of bed linen and towels. On request additional servicing can be arranged at an extra charge (subject to staff availability).

How many people can stay in an apartment?

To provide maximum comfort and to adhere to current building regulations each apartment can have a maximum of 2 occupants sharing a double bed.

Where is my nearest Tube Station?

Please see the maps on each page to find details on public transport in the area which you are staying in.

Can I get check-in earlier or check-out later?

Subject to availability and with prior notice we can arrange an earlier check-in time or departure. Additional charges may apply so check with our reservation team.

What happens if I experience an emergency outside of office hours?

In the event of any property maintenance requirements outside of normal office hours Concept Studio Apartments have a 24 hour emergency mobile contact number  +44 7824 990 177

Do you provide towels and linen?

Yes. Towels and linen are provided and changed once a week.

Can I view an apartment prior to booking?

If you would like to view the apartments prior to booking please contact Concept Studio Apartments to check if there are available apartments to view.

Can I shorten my stay once I have checked in?

The cancelation policy will apply to any curtailment / shortening of the agreed rental period.

What is provided in the kitchenette?

The kitchenette is fully equipped with utensils, crockery, cutlery and glassware. Your kitchen will have a ceramic domino hob, a combination microwave and convection oven and grill, a fridge/freezer unit, dish washing sink and a kettle.

Where should keys be left on departure?

When vacating the apartment please follow the instructions found on the “Guest Information Sheet” found in your apartment explaining where to leave the apartment key.

Where should keys be left on departure?

When vacating the apartment please follow the instructions found on the “Guest Information Sheet” found in your apartment explaining where to leave the apartment key.